24hr Order Line: 01268 417700 | Office Number: 01268 414811 hello@chefschoiceltd.co.uk

You may have received a postcard or a letter of introduction.

One of our Directors may have dropped in to your business premises to introduce themselves in person.

Or maybe our Director Kirsty Powell met with you at a local networking event.

Either way, we just wanted to introduce ourselves and see how we could help you and your business.

A meeting will provide us with the opportunity to find out a little more about each other.

We would be happy to review your menus, help with your meal planning and give advice on produce availability and what’s in season, to help you stretch your budget that bit further.

Maybe you would like to compare us with an existing supplier, to see how we compete on our product range, quality, service and price?

Whatever the reason, we would welcome the opportunity to get together with you. Our Directors are happy to meet wherever you choose.

We also welcome visitors to our warehouse, and are happy for you to audit or inspect our premises, see how we operate and meet our team.

Subject to status, we would be happy to offer you credit facilities.

You simply need to complete a Credit Application Form and return it to us by email.  The email address is hello@chefschoiceltd.co.uk.

The Credit Application Form provides us with:

  • Trading name and address
  • Registered office address
  • If a limited company, your incorporation details
  • If VAT registered, VAT registration details
  • If a partnership, details of all partners
  • Contact details for the person/s responsible for placing an order
  • Contact details for the person responsible for paying the accounts
  • Bank details
  • Two supplier references
  • The amount of credit that you require
  • How frequently you require statements and where to send them

Initially, we offer all new customers 14 days credit.  Payment is due 14 days after the statement date and statements will be provided every two weeks.

Our standard payment terms are 30 days after the statement date and monthly statements are provided on the last day of each month.

After a period of three months, if payments have been received on time and you have built a good payment history, we would be happy to extend your credit facility and payment terms to 30 days.

If you would prefer, we can also provide you with a weekly statement.

Please note that failure to clear any outstanding balance in full by the due date may result in your account being suspended.

Placing an order is easy.

Our 24-hour order line is 01268 417700 – why not save it to your mobile?

If you would like to speak to someone directly, require advice on produce availability or daily market prices, please contact our Founding Director Peter Mitchell on 07970 258529.

Our 24-hour order line is an answering machine.  You can call any time with your order.

Please ensure that you provide the following details:

  • Your name in full.
  • Where you are calling from – the department or area that you work in, name of your business and the location.
  • The details of your order – including the quantity, weight, unit size and product.
  • When the delivery is for – the day and date.
  • Any special delivery instructions – such as a request for an early delivery.

Please speak slowly and clearly, and if you are calling on a mobile, please ensure that you have a good mobile reception.

Orders placed after 11 pm  may not be guaranteed for next day delivery.

It is advisable to place your orders early at busy times of the year, such as Valentine’s Day, Mother’s Day, Bank Holidays, Easter, Christmas and New Year.

You will be required to provide clear instructions before your first delivery.

For example, are there any keys required, or PIN numbers for a security access gate?

Who will take receipt of the delivery when our driver arrives?  Please remember that we aim to deliver early in the morning before service starts, so you will need to ensure that someone is there to take the delivery in.

It would also be helpful to know about any parking restrictions that may apply at the premises and where our driver should park to enable easy access to your kitchen or catering facility.

You will receive a daily invoice with your order which should serve as your delivery note to check your order on arrival.  Details of this invoice, including the invoice number and total cost of the delivery, will be shown on your statement, produced at the end of the week or month.

Statements are produced weekly and/or monthly.  The frequency of your statement will be agreed with you when your account is set up.

Statements can be emailed, posted or both.

The Finance Department can provide copies of the daily invoices that make up your statement if required.

We can also send copies of the daily invoices and/or statements to a third party, such as your book keeper or accountant, with your written approval.

Please contact Kirsty Powell on 01268 414811 if you have any queries regarding your account.

Payment terms and any credit facility will be agreed when your account is set up.

Our payment terms for all new business accounts are 14 days from the date of the statement, subject to status and approval.

Our standard payment terms are 30 days from the date of the statement, subject to status and approval.

After 3 months, new accounts will be reviewed and payment terms may be extended up to a maximum of 30 days from the date of the statement, subject to status and approval.

Our preferred method of payment is a bank transfer:

Account Name: Chef’s Choice Ltd
Bank: Lloyds Bank
Sort code: 30-93-61
Account number: 01273683

Alternatively, please make cheques payable to: 

Chef’s Choice Ltd
Unit 7, Westmayne Industrial Park
Bramston Way
SS15 6TP

Please contact Kirsty Powell on 01268 414811, or by email, hello@chefschoiceltd.co.uk, if you would like to pay by Direct Debit.

Failure to clear any outstanding balance in full by the due date may result in your account being suspended.

We strive to always get things right first time, but if we don’t know about a problem, we can’t put it right for you.

Problems with your order:

If there is a problem with your order, call Peter Mitchell straight away on 07970 258529.

Let us try to resolve the issue as quickly as possible. It may be that something is missing from your order, or the quality of the produce is not up to standard.  Whatever the issue, we will get a replacement to you as soon as we can.

Account queries:

If you have a query with your account, require a copy invoice, or have not received your statement, call Kirsty Powell on 01268 414811 or 07813 076256.

We are here to help, so please do not hesitate to contact us at any time.

24-hour Order Line: 01268 417700
Finance, Sales & General Administration: 01268 414811
Email: hello@chefschoiceltd.co.uk

Contact our Directors:

Peter Mitchell – Founding Director
Tel:   07970 258529
Email:   peter@chefschoiceltd.co.uk

Responsible for:
Warehouse Operations, Transport, Distribution, Purchasing and Pricing.

Kirsty Powell – Director
Tel:  01268 414811 or 07813 076256
Email:  kirsty@chefschoiceltd.co.uk

Responsible for:
Finance, HR & Training, Business Development, Health & Safety and Compliance

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